How 24/7 IT Support Can Transform Your Business
It doesn’t matter what industry you’re in--with the rise of web 2.0 and the increasing "digitization" of business, virtually everybody is impacted by IT. In fact, IT has become so embedded in modern business, that we often fail to notice it: our most-used applications become an extension of ourselves; we get comfortable with them, not noticing how much they’re doing for us.
But often, this complacency leads to trouble down the road. Servers crash; hardware becomes obsolete; systems that used to be reliable, suddenly start running into trouble. It’s usually in these situations that companies will call an IT provider to fix their problem.
On the surface, this makes sense. But the problem with waiting for issues before calling an expert to solve them, is that there is a lag-time between the problem occurring, and the problem being solved. It takes time for an IT team to familiarize themselves with your infrastructure. It takes time for them to implement a solution. It takes time to test the solution to ensure it worked.
Is there a better way to manage your IT support?
Specifically, it is better to take a proactive approach, by adopting a long term partnership with a trusted IT provider offering 24/7/365 support. Such an approach comes with a number of long term benefits that will improve your business, saving you time and money and ensuring your IT infrastructure always runs smoothly.
With that in mind, let’s take a look at the top 5 ways that 24/7/365 IT support can transform your business--and why they matter.
Problems are prevented before they happen
This point can’t be stressed too much
In business, IT problems can be a significant cost. In the best cases, they reduce efficiency and slow down your operations. In the worst cases, they may force your business to shut down for extended periods of time.
By partnering with an IT support team proactively, you can prevent these types of problems from occurring. Your IT team will gradually get to know your IT assets, acquiring a “sixth sense” for the tools you’re using, and will provide constant feedback and information to your team. This constant communication and maintenance, along with unified endpoint management (UEM) tools like MobileIron and Microsoft Intune, will ensure that key IT assets are always operating at peak performance.
When problems do arise, they’re solved ON time, EVERY time.
Another huge point.
When you partner with an IT firm proactively, you have a team of experts at your disposal who understand your technology. Instead of having to learn everything about your IT infrastructure after the problem arises, they will go in knowing a lot right out of the gate, based on prior communication with you and your team. This ensures that problems are solved as quickly and thoroughly as possible.
Having a 24/7/365 IT team at your disposal can dramatically improve your uptime.
As mentioned in points #1 and #2, you will experience fewer technical issues, and when you do experience them, they will be solved faster. In the event of issues that lead to downtime (server crashes, for example), your IT team will draw on extensive knowledge of your business and tech to solve the problem quickly, getting your systems back up and running again. The end result? Maximum uptime, minimum stress.
Occasionally, you will run into a technical problem serious enough that it requires on-site support. If you wait for problems before you develop a relationship with an IT company, you may have to wait some time for help to arrive. On the other hand, if you have a 24/7 IT Support provider that guarantees on-time, on-site service, you know that help will never be more than a phone call away.
One of the benefits of any long term engagement is collaboration, and the experience that comes with it.
When you work together with an IT company proactively, the two of you get to know each other. It becomes a partnership. They become intimately familiar with your business, your technical needs, and the details of your IT infrastructure. You, in turn, learn how to communicate your needs in a way that they understand. This provides the opportunity for collaborative work that leads to solutions that work for you.
Whatever your IT needs, 24/7/365 IT Support can make a major difference in your business’ operations. You will prevent problems from happening, solve problems faster when they occur, and enjoy improved uptime and performance across all your IT assets.
At SACA Tech, we have been providing 24/7/365 IT Support and Managed IT for nearly 20 years. In our many decades in business, we have forged lasting relationships with our clients based on the consistent, dependable value we provide. If you want to take your IT to the next level, we can help. Whether you’re ready to begin working with an IT support provider or just want to learn more, contact us or visit our corporate site to learn more about our 24/7/365 IT support services.
Welcome to my blog! I mainly like to write about the history of IT.